There's a drive-thru ATM in Charlotte, N.C., that looks pretty standard, but it has an extra function: a button that says "speak with teller."
The face of a woman wearing a headset sitting in front of a plain blue background flashes onto the ATM screen. "Good afternoon," she says. "Welcome to Bank of America. My name is Carolina. How are you today?"
She's one of a cadre of Bank of America employees in Florida and Delaware call centers, where they remotely control ATMs across the country. I ask for $26.
It's the last night of the year, a big night for party-hopping and, of course, some bubbly. And that also means it's the biggest night of the year for cab companies. The surge in demand starts right after the clock strikes 12 and quickly outstrips supply. That mismatch can send prices soaring, depending on who's doing the driving. NPR's Yuki Noguchi reports several ride services have come up with some solutions to try to manage the crunch.
On the very first Monday of 2013, Boeing got some bad news: There was a catastrophic battery fire on a 787 parked at Boston's Logan International Airport. Less than two weeks later, a second battery meltdown on another 787 prompted an emergency landing in Japan.
Government regulators responded quickly. The Federal Aviation Administration ordered the entire fleet of 787s grounded indefinitely.
From NPR News, this is ALL THINGS CONSIDERED. I'm Robert Siegel.
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2013 was a so-so time for the U.S. economy, but it was a banner year for the stock market. Investors poured money into stocks, driving up prices to record highs. The Dow Jones Industrial Average finished the year up 26 percent. The S&P 500 did even better. NPR's Jim Zarroli looks at how the market defied expectations.
One year ago, many were pointing to the growth of massive open online courses, or MOOCs, as the most important trend in higher education. Many saw the rapid expansion of MOOCs as a higher education revolution that would help address two long-vexing problems: access for underserved students and cost.
In theory, students saddled by rising debt and unable to tap into the best schools would be able to take free classes from rock star professors at elite schools via Udacity, edX, Coursera and other MOOC platforms.
0: Twitter collected no profit, Snapchat collected no revenue, and Apple's stock has roughly stayed flat over the past year. But in Silicon Valley, where companies are judged by potential, zero is still something.